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Aug.21, 2017

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INTERNATIONAL MARITIME THE JOURNAL OF COMMERCE 15 September 25-27, 2017 • Savannah, Georgia, USA For program updates, sponsorship information or registration details please visit the event website or contact us directly. Email: • Tel: + 866.271.8525 • + 32.2.536.074 Organized by: Sponsored by: Larsen said service to some BCOs means faster transit time and greater reliability in a particular lane. Some BCOs seek faster delivery of containers after the vessel arrives in port. Others look for a seamless handoff of the container to inland carriers. Other BCOs want personalized service from their carrier representatives, and the ability to pick up the phone and call the representative when something goes wrong, he said. When it comes to service levels, Mat- son bills itself as a leader at sea and on land. Matson, which is primarily a carrier in the US domestic (Jones Act) trades, has one ser- vice each week from China to its dedicated terminal in the Port of Long Beach that it operates with SSA Marine. This arrange- ment enables Matson to address several of the service attributes that Jensen men- tioned. Matson spokesperson Keoni Wagner said the China service provides an industry- best 10-day ocean transit from Shanghai to Long Beach (compared with 12 or 13 days for most carriers), a high reliability of next-day availability of all containers on chassis at a near-dock yard, and a seamless handoff to

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