INTERNATIONAL MARITIME
www.joc.com THE JOURNAL OF COMMERCE 15
September 25-27, 2017 • Savannah, Georgia, USA
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Larsen said service to some BCOs means
faster transit time and greater reliability
in a particular lane. Some BCOs seek faster
delivery of containers after the vessel arrives
in port. Others look for a seamless handoff of
the container to inland carriers. Other BCOs
want personalized service from their carrier
representatives, and the ability to pick up
the phone and call the representative when
something goes wrong, he said.
When it comes to service levels, Mat-
son bills itself as a leader at sea and on land.
Matson, which is primarily a carrier in the
US domestic (Jones Act) trades, has one ser-
vice each week from China to its dedicated
terminal in the Port of Long Beach that it
operates with SSA Marine. This arrange-
ment enables Matson to address several
of
the service attributes that Jensen men-
tioned. Matson spokesperson Keoni Wagner
said the China service provides an industry-
best 10-day ocean transit from Shanghai to
Long Beach (compared with 12 or 13 days for
most carriers), a high reliability of next-day
availability of all containers on chassis at a
near-dock yard, and a seamless handoff to
